Express Telephony are proud to be Avaya Business Partners and you can be sure our engineers will install the system you buy or rent from us in a professional manner making sure all th features and functionality you requested to our sales staff has been undertaken correctly as you and Avaya would expect from an Avaya Business Partner.
Listed in this section are the Avaya IP Office range and the Avaya Quick Edition range both systems are fully supported by us and Avaya together in partnership.
Avaya IP Office 500 The new IP Office 500 platform provides a more flexible, modular system and IP Office 4.0 software introduces a range of new features designed to enhance customer service, reduce expenses, and simplify maintenance and serviceability.
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Digital cordless handsets Freedom from your desk
Avaya IP DECT provides businesses with a highly functional wireless solution. This system is full scalable to support up to 120 handsets, and up to 32 base stations. It also supports multiple offices connected via VoIP over a WAN. In this way any IP DECT telephone can be used in each office. |
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Voicemail Voicemail Lite
A free PC application that provides the equivalent to a telephone answering machine on every employee's desk. Messages can be retrieved locally or remotely via any telephone or can be forwarded as email attachments to play back via a PC. |
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Compact Contact Centre AVAYA COMPACT CONTACT CENTRE Many people tend to think of a call center as people neatly organized into rows, sitting beside their phones, answering customer calls. So what is a contact center? Contact centers are more than headset-wearing switch-board operators. The modern contact center handles phone calls, email, and online communication – including instant messaging. |
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SoftConsole Powertools for Operators - Enhance your call handling capability The PC based operator console combines flexibility and simplicity with traditional operator facilities. Rapid search through directories and busy lamp fields enables incredibly quick and efficient call handling. The large capacity and clear indication for queuing and holding calls means customers are never kept waiting for long. Softconsole puts more power and control at your fingertips. |
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Phone Manager PHONE MANAGER SOFTWARE FOR YOUR PC
All IP Office users get the benefits and functionality of Phone Manager Lite. With features only previously available with expensive digital handsets, you get to ‘See’ everyone’s call status allowing you take control of your phone calls through your PC. Also available is the advanced Phone Manager Pro which includes enhanced call handling features such as Queue monitoring. IP Softphone, Personal Directory, Voicemail Control and Screen Pop. |
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Customer Service ENHANCE YOUR CALL HANDLING
Listed in this section are a few products and services that when added to your new IP Office 500 phone system will improve still further the way you handle your customers calls. |
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