ExpressSupport
Express Telephony believes that communication is the cornerstone to good business and we take a proactive and practical approach to issue solving.
That’s why we believe in empowering our customers to resolve issues where they can and when they can’t solve a problem then a support contract with us will give them the peace of mind to know that our contracted customers call us when they get any problems they can’t handle and we take charge of the problem, diagnose the fault, contact the line provider if the fault is there responsibility and project manage it until the fault is cleared or dispatch an Express Telephony Engineer promptly to resolve the issue if it can’t be fixed remotely.
Our goal is to deal with the problem and get you back up and running leaving you to get on with running your business.
With an Express Telephony Support Contract you can be safe in the knowledge that when your phones are causing you stress…….
YOU CAN CALL Express!!!
Simple Questions need a Straightforward Answer
If you run a phone system that is mission critical to your business; or in other words when your phones stop working so does your business and if your customers can’t contact you they either go elsewhere and buy what it was they wanted to get from you or their business stops because they can’t contact your Call Centre, service desk or online services etc to get their problem fixed! Then it is not just about how much annually a support contract from us will cost you; No, actually it’s about how much it will cost your business in lost sales or worse lost customers not to have one!
So ask your self this question:
“What damage will be done to my business if my phone system is out of action for any length of time?”
If your system fails and you don’t have a contract with someone to fix it; you may end up waiting for days for the system to be fixed or, worst still, find out your system is not repairable and you will have to buy a new one. Purchases of this kind are never best done when you are fire fighting either.
So, isn’t a support contract going to be a wise investment?
Well we believe anExpress Telephony Support Contract is great value for money as it gives everyone peace of mind to know someone is available just a phone call or email away to take responsibility of the issue until it is fixed leaving Directors and staff to run the business rather than lose focus on a job they probably don’t have the necessary skills to do really well!
We probably won’t stop you experiencing downtime but we will get you back up and running as quickly as possible.
We will also provide you with simple answers to simple questions on a day to day basis. So if you need to know how to transfer a call or you have a new member of staff starting and you need some help training them; we are only a phone call away.
So call us today and get some peace of mind and hand responsibility to us to keep your systems working and go back to running your business or doing the job you were hired to do in hte first place!
For more detail or to place an order contact our sales department on 0800 8493366 or email sales@expresstelephony.co.uk