Express Telephony

EXPRESS TELEPHONY Our flagship product provides SME & Corporate sized businesses a real alternative to traditional hardware based telephone systems.

Our hosted voice services allow you to take advantage of the voice features you use today but add intelligent features that can be delivered via the Internet.

The investment of hardware & software has been made for you so you can simply pay a monthly fee to activate, use and manage your chosen handsets and voice services using our online Internet portal, a fully scalable system.

EXPRESS TELEPHONY HOSTED VOICE BENEFITS

In today’s market, business is unpredictable – your client base grows one year and then the next thing you know, there’s a run on the banks and the markets collapse along with your newly acquired customer base you have spent all year growing!

To keep ahead in business, we all know that today’s technologies can help tomorrow’s business growth if only you can access them without spending hard earned capital that is earmarked for other projects. Our Express Telephony Hosted VoIP Phone System makes this all possible.  With a Hosted VoIP solution, you save from day 1 on monthly communications service charges and upfront hardware capital purchases to make it all work. All you need are a few VoIP enabled handsets to get started and an Internet connection!

That’s correct, no expensive boxes or systems required in each or any site, just a simple broadband connection and some network cabling to plug it all into!

Voice is the most important communication to most businesses so it’s imperative to make the right decision.

These are some of the reasons why purchasing hosted services prove less of a headache:

• Unlimited scalability of telephones
• Pay only for what you use
• Future proofed feature and application development
• Adds, moves & changes delivered remotely
• Web based user/admin management tools
• None proprietary solution
• No future replacement pbx, no installation, no retraining costs
• Lower deployment & management costs
• Integrate with Microsoft outlook and dial from your contact records
• dial from web bsed phones numbers in text documents when surfing the web
• Decreased network complexity and reduced administration requirement
• Manage your phone via a web based user portal
• Administrators can manage the office phones via a web based portal
• save money on call charges and reduced line rental costs
• Move your phone to anywhere a broadband service is located
• Simple disaster recovery program – just plg your phone in another office!
• Full voicemail, auto attendant and hunt groups available
• Free cals between offices no matter where they are in the country or world!

Keep your existing number and move it everywhere you want to take it

SERVICE PACKS

EXPRESSLite - The entry level package for warehouses, boardrooms, workshops or anywhere that requires just a few features.

EXPRESSPREM - Designed to fit perfectly into the small to medium sized business market but is equally at home in some corporate sized businesses.

EXPRESSPro - A Fully Featured Service pack with advanced group features to add to our Express Hosted Voice Service

BUSINESS ASSISTANT TOOLBAR - The Business Assistant Enterprise (BAE) is a feature-rich desktop toolbar, with user controls to access voice services platform. The toolbar delivers the following features and benefits to users:

Microsoft Outlook edition has key integration features and outbound click-to-dial from Outlook contacts

Reception Console -The Reception Console is a feature rich desktop application that works with desktop phones, softphones, and VoIP enabled mobile phones, allowing an operator to efficiently answer and manage incoming calls.

Auto Attendant / IVR - The Auto Attendant provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destination through interactions with the caller. This feature set supports front-office applications with minimal configuration and customization with capabilities that include embedded name dialing, extension dialing, and night service capabilities.

SIP Trunks -A real alternative to traditional line rentals. SIP trunks let you keep your telephone system that you have invested in but replace your analogue or ISDN lines and save money. Added to your savings is greater functionality and flexibility allowing you to remotely manage and configure your lines. With our SIP trunks service features can be overlaid onto your eixsitng PBX, such as voicemail and Auto Attendant.

Remote Call Forward - Do you want a London number pointing to your Manchester office? This can be easily achieved using our service and more over you can change where that number points to any time you like using our intuitive web portal.

ExpressRecord -  Express Hosted Voice makes Call Recording easy and feature rich, providing the ability to record calls in real-time, control storage of recordings and use powerful tools to get the most out of communications. Whether Call Recording is required for high volume call handlers that have an obligation to record calls, companies that want to monitor and improve call handling and campaigns or light users that wish to record calls on an ad hoc basis, Express Hosted Voice Call Recording provides the technology and packaging.

ExpressHot Desking - is a solution that provides users with the ability to associate their account, telephone number, features and settings with another ‘Host’ device for a controlled period of time. Hot Desking allows users to make and receive calls and manage all of their features from a temporary device that they associate with. For example, a remote or mobile worker may use a hot desk phone whilst visiting a main or branch office. Hot Desking allows users to associate with another phone. However, unlike using Follow Me or Forwarding which simply redirects a user’s calls to another user’s phone; Hot Desking takes total control of another phone. All the Hot Desking user’s settings apply to that phone until they disassociate with it.

Terms and Conditions – System

Terms and Conditions – Lines

Terms and Conditions – Broadband

For more detail or to place an order contact our sales department on 0800 0522323 or email sales@expresstelephony.co.uk