UK financial institutions will soon have to record & store all telephone conversations & electronic communications (emails, instant messaging & faxes) relating to client orders under new regulations to be introduced by the Financial Services Authority (FSA).

From March 2009 all telephone conversations & electronic communications involving client orders for the equity, bond & derivatives market will have to be recorded & retained on file for 6 months.

UK financial institutions will soon have to record & store all telephone conversations & electronic communications (emails, instant messaging & faxes) relating to client orders under new regulations to be introduced by the Financial Services Authority (FSA).

From March 2009 all telephone conversations & electronic communications involving client orders for the equity, bond & derivatives market will have to be recorded & retained on file for 6 months.

Voice recording

The Red Box voice recorder is designed specifically to capture voice recordings. It offers a single software solution for capturing audio and all associated CTI data, plus annotations or third-party data, into an embedded ‘frame-based’ recording engine. This recording engine can handle an unlimited volume of calls and processed data, automatically accommodates additional data and is embedded into the recording process. As a result, there is no administration or maintenance.

The application can record calls from multiple input types (TDM, IP, data, etc) and securely capture all recordings from Cisco, Nortel, IPC, BT and Speakerbus, to name a few, with all data logged against each specific call. Replay can always be achieved against any CTI data collected; because all the data is embedded within the recording and archives, there is no need for additional back-up processes for databases or servers.

VoIP recording

The Red Box recorder incorporates true IPT technology that gives unrivalled scalability and capacity for recording VoIP data.

It delivers seamless integration to a huge array of IPT vendor systems and infrastructures, simply because it does not rely on device Mac or IP addresses. In addition, the frame-based recording engine is immensely flexible: it can manage everything from up to 500 concurrent recording channels per server down to a single channel to record a Skype phone in your home office.

You benefit from a cost-effective passive recording solution, without licensing controls from switch or infrastructure vendors, but with the convenience of a system that automatically identifies devices to be recorded and tracks them within the infrastructure; all the system administrator has to do is make a call.

Express Telephony offer call recording from RedBox for the following industries:

• Call Centres
• Financial Dealing Rooms
• Insurance Services
• Training and compliance companies
• Anyone conducting financial business over the phone (FSA Regulated)

Don’t fall foul of the New Regulations!